Ordering
How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
Shipping
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK, pieces are sent by Royal Mail, Parcel Force or courier, depending on size and weight. Most UK deliveries arrive within 2 days from the time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
I have placed my order, how soon will I receive my print?
All prints are made to order, and orders are sent once a week to the printer, then to be signed and sent to you. Within the UK, pieces are sent by Royal Mail, Parcel Force or courier, depending on size and weight. Most UK deliveries arrive within 2 days from the time of shipping. Please allow 10 working days in total.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.
What about large or high-value artworks?
Some couriers have limits on dimensions or what they will carry, so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after the agreement.
Can you ship internationally?
No, I currently do not ship internationally.
Returns
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork, so I offer a Buy-Back agreement.
If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed upon, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.
Do you give a refund on prints if I change my mind?
All prints are custom-made to the size you request. I don’t hold stock – each print is made for you. Please check the size is as you wish before you place the order.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.